Cisco Systems
Cisco Smart Care Managed services
What is the Cisco Smart Care Support?
The Cisco Smart Care Support is a unique collaborative service offering that provides Natural Intelligent Systems customers with a proactive service platform that allows them to build upon Cisco networking expertise, methodologies, technical tools, and service infrastructure to create new customised support services.
The Cisco Smart Care Support provides customers with everything they need by managing all of the on-going remote monitoring, proactive network maintenance, and comprehensive technical support for their customer's entire voice and data networks, as well as add-on services designed and delivered by Natural Intelligent Systems.
Natural Intelligent Systems monitor your network via web-based service dashboards at our service desk. We can even provide you with a high-level view of a dashboard using our web portal. As a result, Natural Intelligent Systems delivers a comprehensive network maintenance and support offering including:
- Remote monitoring and repair of qualified Cisco devices and software applications
- Proactive access and repair services to identify potential network issues
- Technical support for qualified Cisco network foundation, voice and security solutions through a single network-wide maintenance contract.
- Proactive notifications to simplify the updating of Cisco devices
- Access and prepare services to simplify the addition of new technologies such as Cisco Unified Communications and advanced security solutions
Cisco Smart Care Support by Natural Intelligent Systems brings together the complementary strengths of Cisco networking devices and services and Natural Intelligent System’s unrivalled levels of support.
Confidence in Natural Intelligent Systems
As a Cisco Service Provider partner, we use our partners to ensure that all our customers have peace of mind when it comes to purchasing a Cisco Smart Care Service from us. Partnering with Natural Intelligent Systems is a way to ensure that our customer’s networks are operational, secure and functioning 24/7. The Cisco Smart Care Services gives you visibility into the performance of your network, and helps you greatly reduce the time and effort necessary to make sure that your network is running efficiently.
Cisco Smart Care
- Network Monitoring & Assessment
- Pro-active maintenance
- Reactive support
- Security assessment and repair
- Voice assessment and repair
- Remote network monitoring of Cisco ® devices
- Network-level coverage on a single contract
- 24/7 partner access to the TAC
- 4hr and next business day hardware replacement
- IOS updates and upgrades
- Software application support updates
- com and Smart Care control panel/dashboard
- Proactive notifications to simplify the updating of Cisco ® devices
- Assess and repair services to identify potential network issues
- Assess and prepare services to simplify the addition of new technologies and applications over time (Security & Voice)PN Branch Solution
Cisco Hardware
Onsite and Centralised support
VPN Branch Solution
Secure My Business
- Cisco ASA 5500-X Series Next-Generation Firewalls with Firepower services
- With Cisco ASA firewalls, you can integrate multiple enterprise-class, next-generation network security services
- without sacrificing performance. Cisco ASA combines the most deployed stateful inspection firewall in the industry with industry-leading Sourcefire threat and advanced malware protection in a single device.